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williams123 asked David Marginian Deactivated commented

Logs need pulled from device

We need logs pulled for 2 clover devices that are denying transactions. MID- SATEHMWRNTZ91

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David Marginian avatar image David Marginian ♦♦ commented ·
Please see my answer below, if these are devkits, you will need to pull the logs yourself via ADB.
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David Marginian Deactivated answered David Marginian Deactivated commented

That isn't a valid merchant id. Instructions for obtaining your merchant id can be found here - https://docs.clover.com/docs/faqs#what-is-my-test-merchants-uuid. Is this a sandbox device, if so you will need to pull the logs yourself via ADB.

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williams123 avatar image williams123 commented ·

What is ADP? I'm having issues finding information on that link provided that can assist me in that effort.

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David Marginian avatar image David Marginian ♦♦ williams123 commented ·

https://developer.android.com/studio/command-line/adb

Some information can also be found on our site - https://docs.clover.com/docs/setting-up-your-devkit.

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