This question was closed Sep 10, 2018 at 11:43 PM by zgreathouse for the following reason: The question is answered, right answer was accepted

question

devendra asked May 29, '18 keithryanwong Deactivated commented Jun 20, '18

Tender void in a refund transaction

Hi Team,

We are doing void tender during a refund transaction, it is showing tender void response as successful. But refund transaction is not being deleted from cloud transactions.

Below is the request and response for the flow :

REFUND REQUEST : {"orderId":"QXV2N9492J9BE","paymentId":"40JCPE3TA42DT","amount":849,"fullRefund":true}
RESPONSE :: success : true, result : SUCCESS, reason : null, Message : null
Payment ID : 40JCPE3TA42DT, Order ID : QXV2N9492J9BE, Refund Info : Refund{json='{"clientCreatedTime":1527509680765,"amount":849,"createdTime":1527509680765,"payment":{"id":"40JCPE3TA42DT"},"id":"0SEYGBT9T4J8W","taxAmount":null,
"employee":{"id":null}}', bundle=null, changeLog=null}

TENDER VOID REQUEST : {"paymentId":"0SEYGBT9T4J8W","voidReason":"USER_CANCEL","employeeId":null,"orderId":"QXV2N9492J9BE"}
RESPONSE :: success : true, result : SUCCESS, reason : SUCCESS, Message : No extended information provided.
RESPONSE Payment info :: isSuccess : true, isAuth : false, isPreauth : false, isSale : false, Payment : null
When we do tender void in sale transactions , it deletes the payment transaction done from cloud transactions.

It should be similar for refund transactions or this is normal behavior?
Please clarify.

Thanks,
Devendra

Clover Mini secure network pay display

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justina Deactivated answered Jun 14, '18

@Devendra

The voidPayment API can only be used to reverse a payment, and cannot be used to reverse the refund of a payment. We do not expose any API to support reversal of a refund.

The voidPayment API takes in a paymentId and it looks as if the "0SEYGBT9T4J8W" value you had passed in is actually a refundId. Please disregard the success message received on the voidPayment call you had made as the voidPayment API will always return a success message (this will be addressed in a future update).

-- Justin

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justina Deactivated answered May 29, '18

@Devendra, this behavior is expected. Refunding a payment will not remove it from the Transactions application.

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devendra answered Jun 14, '18

Hi Justin,

Here the issue is we are doing refund on the same card after voiding that tender once, but we are getting below error:
" This refund would make the order's total refunded amount greater than the original order's amount"

And as per our understanding this means that refund is not voided properly otherwise we should be able to perform refund again without any issue.

Also is there any way to verify if the refund tender void was successful, like in sale we can check in transactions application.

Thanks,
Devendra

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devendra answered Jun 19, '18 keithryanwong Deactivated commented Jun 20, '18

@justin.a

If voidPayment API is only used to reverse the payment (means only sale transactions), then what should be used to reverse a refund. Here we have requirement to reverse the refunds.

Whats the clover API which support this behavior?

Thanks,
Devendra

1

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keithryanwong commented · Jun 20, 2018 at 04:47 PM

Our API does not currently support this behavior.

For the feature you are looking for, would you be looking to undo refunds, manual refunds, or both?

Best,

Keith

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